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Client details:

During booking its usual that I will obtain your name, email address and/or your telephone number. This information is collected for the sole purpose of contacting and safeguarding you as a client and the information would only be shared with a third party in very exceptional circumstances (see Data disclosure below).

Your email address is also stored in a secure mail service provider, currently MailChimp. This is for the purpose of sending you any blogs I write about general health and well-being. Every email has a unsubscribe button and you can unsubscribe at any time.

 

Session notes:

I keep anonymized, confidential notes of my sessions in order to deliver my therapy service and in order to meet the requirements of my professional insurance. My notes are not shared with third parties.

 

Data storage:

Session notes are stored in a locked filing cabinet in my home labelled by initials and date of first session. Your name, phone number and session attendance are included in a list of current clients and kept in an encrypted document on my computer.

 

Data disclosure:

If you were to need medical assistance due to an accident or health emergency while on my premises or while on a call or video conference with me, your name and contact information may be shared with health professionals and emergency services where necessary. If I had reason to believe that you were a serious risk to yourself or others, I would ask you if I could contact your GP on your behalf.

In the event of my death or serious illness a family member would send an email to my supervisor with an encrypted file containing the name and contact details of my current clients. My supervisor would then make contact to inform my clients of my situation and to discuss options for counselling going forward. My supervisor would maintain my clients’ confidentiality in the same way as me.

 

Data disposal:

I am required by law to retain client details and notes for a period of 7 years following the last session after which time I dispose of the data by incineration or shredding in the case of paper details and delete all records from my computer.

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